"Unscheduled lessons" is a section that shows students the lessons they've paid for but haven't scheduled yet.
Here you can find answers to tutors' frequently asked questions
LiveXP is free to join and use. You also get an extra +20% for your lessons with LiveXP referral program
Please advise them to lower the video quality (from 720 to 480, or 240). This should help them get the picture.
Check a set of tools that will help you to manage your availability and bookings effectively.
You keep the full lesson price you set. With referred students, you get +20% on top of that.
You can set a time until which a lesson can be booked with you. This time ranges from 15 minutes to 24 hours.
You can set up prices in euros or US dollars, but all payments sent to Wallet are only in dollars.
Tutors cannot see the "Book lesson" button in their own profiles if they are signed in. To see the button, you should look at your tutor profile signed out.
If you have the first booked lesson, follow this instruction.
No. It's up to every tutor what they want their lessons to be.
All withdrawal requests are processed once per week, on Thursdays.
Yes. But you have to be in the lesson for its whole duration in case the student makes it after all.
Here is the instruction to resubmit verification documents.
Normally, you receive money after the lesson is over and the student gives it a good rating. Delays may occur in 3 cases.
The instruction of how to withdraw your money on LiveXP.
To change your schedule or your time zone follow the instructions.
The instructions are here.
They are people from all around the world and of different ages who enjoy learning languages.
If you get a bad rating, we'll get in touch with both you and the student to find out what happened.
If you know you can't make it to a lesson, let the student know as early as possible. Suggest another time for the lesson and move it in the LiveXP calendar to a new date.
If you missed a lesson for whatever reason without letting the student know in advance, get in touch with them as soon as you can and explain the situation.
Yes, if you agree on it with the student.
Follow these easy steps to join your active lesson right on LiveXP
We encourage our tutors to install our mobile app — LiveXP App.
Some tips for you.
You may have issues if you're using the Safari browser. Try another browser.
A public stream is a livestream that anyone on LiveXP can join for free. Read the article to find more tips on what to stream about.
Instant lessons are lessons that students request here and now. You have several minutes to start or decline them.
As long as you have a laptop/PC, a camera, and a microphone, you're good.
Tutor studio is the one place that has all the tools you need as a tutor.
Keep your availability up to date and edit it as soon as something changes. Change pricing whenever you want to.
On the "Wallet" page, click "Withdraw money" > "Verify docs to withdraw money".
On LiveXP. When the lesson starts, go to “My lessons” and click “Join lesson”, or click on the calendar icon and find the active lesson to join. You can join the active lesson either from your LiveXP app (iOS) or right from the website.
Students see only those tutors who have LiveXP App, set up their schedule, and respond to all new messages within 24 hours.
Some recommendations to avoid issues with your profile photo or cover image.
Some recommendations to avoid issues with your introduction video.
Yes. Right now, tutors can choose up to 2 languages for teaching during the profile setup and up to 5 languages in which they can teach.
You get paid: 1) if the lesson is scheduled on the LiveXP Calendar 2) after a lesson has ended and the student has rated it positively 3) after 48 hours if the lesson remains unrated
It is not obligatory. Anyone can register on LiveXP. We provide opportunities for everyone.
The instruction for tutors who have just started their career on LiveXP. These recommendations will help you to kick things off.
If there are specific languages you want to be available on LiveXP, tell our Support about it.
It's not the same as account blocking. No need to worry. As soon as you log in to your account, or read and reply to all the messages, your account becomes visible on the platform again.
Open account settings > find Your time zone > choose the relevant time zone from the drop-down list.
To do this, go to Account settings > Profile details. In the “Where are you from?” field, choose the country you need.
The username cannot be changed. To change your email, send us a request to [email protected] from the email you initially registered.
To find out the reason and to fix a problem, please, contact the support team.
When signing in, click "Forgot password"
There are several ways to boost your chances of getting noticed and booked.
LiveXP is a platform where you can teach languages in 1-on-1 lessons. Anywhere, anytime, on any device.
Our Support Team is available for you 7 days a week. To contact us: 1. Open your profile menu in the upper-right corner of the screen and find "Contact Support" 2. Scroll to the very bottom of the homepage and click "Help & Support" > "Contact Support" 3. Reach out to us by email [email protected]